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Q:
I've registered a VST plug-in but
have not got the email with the download information. What if I did not receive my product?
A: After your purchase, when payment is received,
registration is
delivered
by email (usually be sent within 24 hours of
payment on
weekdays and weekends). If you used a valid email address and still
didn't receive our download link, there are a few things you can
check:
-
First,
make sure your email account can accept emails coming from us *@syntheway.net
or accept at least contact@syntheway.net
email address.
-
Also,
make sure your email security settings aren't too high otherwise it
will mistake
this email as SPAM/JUNK E-MAIL.
-
Lastly
take a look to your SPAM folder. This is the most common
reason why email cannot be delivered.
-
Once
you have corrected all issues with your email account you must receive
download information without problems.
-
If you
continue having problems then please email us at: support@syntheway.net
-
More
information about Email Service Providers:
Q:
How can I order one of the shareware plug-ins from Syntheway?
A:
Each shareware plug-in has an order link on its product page. The
ordering process is managed by Paypal.
Q:
How do I receive the purchased plug-in?
A:
As soon as PayPal notifies of the purchase, you will receive an e-mail with the
download link for the registered version, normally the same day. If you don't receive the "link to download" within 24 hours, it may be due to a Spam
Filter. Please check your filters and
Junk Email
folder because the message might have been mistakenly moved there by your anti-spam protection. Or simply
contact us
if you are still having trouble. We apologize for any inconvenience caused by these delays.
Q: How are your products delivered?
A: Our products are Release To Web
packed and compressed in .ZIP format,
delivered by email and available for direct download through internet. We DO NOT send out CDs,
DVDs, neither
printed manuals.
Release
To Web (RTW): Syntheway utilizes the Internet for distribution. No physical media are produced in this type of release mechanism.
Q:
My computer crashed and unfortunately I had not backed up the software. What is your policy on this type of problem? Is it possible to get another download link to replace the lost application?
A: Yes, Syntheway provides an extended download service to customers allowing access to your download for a longer duration than the initial purchase transaction.
If your original download isn't available, please send us an email to support@syntheway.net
Q:
I've
downloaded the Registered Version of a VST plug-in, but its password
doesn't work. Why?
A: The password is tested correctly before upload to server.
Please try again copying and pasting the whole range including from the
first character
to end and without blank spaces.
Q:
What
is VST ?
A:
VST (Steinberg's Virtual Studio Technology) is an interface for integrating software audio synthesizer and effect
plug-ins with audio editors and hard-disk recording systems. VST and similar technologies use Digital Signal Processing to simulate traditional recording studio hardware with software. VST is supported by a large number of audio applications.
Q:
What is a VST host ?
Q: How
do I change the presets on different VST hosts ?
Q: How
do I change the presets on FL Studio ?
Q: How
do I change the presets on Steinberg Cubase VST host ?
See also other VST hosts
Q: How
do I locate the presets on Sony Acid Pro VST host ?
See also other VST hosts
Q: How
do I locate your VST Synth on Magix Music Maker VST host ?
Q: How
do I locate your VST Synth on PGMusic Band-in-a-Box VST host ?
Q:
How do I install VST Plug-ins in Pro Tools ?
Q:
When I copied and pasted the password it was too long too fit in the
password window. When I checked
with WINACE,
the last digits would not fit. Why?
A: Recent versions of WinZip
(i.e. v12 or above) support a much stronger encryption standard, an
improvement over the previous Zip 2.0 algorithm. So you
haven't problem with "the last
digits". So, please use WinZip
(Free to try)
to open the file, or update
your old version of WinZip.
Q:
What are the demo limitations? A:
The code for the licensed and evaluation versions of this software are
identical. The Demo Version is full functional. You can do anything you
can do with the full version, you can even save your presets. Also in
the demo are some presets included to demonstrate the instruments
capabilities. The only restriction:
The
Demo generates a short beep in all
output channels every 10 seconds.
THE
REGISTERED VERSION DOES NOT HAVE THIS INTERMITTING NOISE.
Q:
Is a demo version available for download?
A:
Demo version is available as downloadable software .
You can now download
the free
Demo Software on download page
Q:
The plug-in doesn't appear in my host.
A:
Surely something is wrong. Please contact
us, and include your host application (name & version number) and
Operating System (including SP version) you're running.
Q:
Why is it important to try the
demo version before buying?
A: Because
there are many host
applications
and system configurations, and there might be compatibility issues for
some products.
We don't want you to have issues with our software after your purchase.
Q:
What are Mirror Sites? A:
If you have problems downloading from main site, you can try to
download from mirror sites. A Mirror Site holds
copies of
resources that originate on remote, and possibly far away, sites.
Individuals can use a mirror service to access these resources locally
thereby reducing network traffic and requests to the originating
servers. As a result, users enjoy quicker and more reliable response
times.
You can now download the free
Demo Software from mirror sites on download
page
Q: What
about
Benefits Registered Users?
-
Minor Update within version numbers (e.g. 1.01 to
1.xx) are free of charge. They get distributed electronically after
their release. Registered users will receive a special offer for major
updates (e.g. 1.xx to 2.xx). -
Technical support is provided to registered users
free-of-charge for six months, starting from the date of registration.
-
See
about Update & Upgrade Policy
Q: What are updates?
A: An update
is an
interim release that fixes bugs, enhances usability, updates data, or
adds a new feature to an existing version. For
example, you would update Magnus Choir v1.00 to v1.01. (Update & Upgrade
Policy )
Q: What are upgrades?
A: Upgrades are
changes in the major
version number of the product (containing major new functionality,
improves performance, enhances usability). When we release a major new
release, we change the first number in the version number. So you
switch to a higher version of a program within the same VSTi/VST
product family. For example, you would upgrade Master Hammond B3 v1.00
to v2.00. Specially discounted upgrade pricing is available to
registered users of the immediately prior version of Syntheway Product.
That is, if you are a registered user of v1.0, you are eligible to
upgrade to v2.0 at the special discounted upgrade price. (Update & Upgrade
Policy )
Q: How
often are
updates and upgrades released? We
create product
updates and upgrades when: -
New
features or functionality have been added.
-
Bugs
and problems have been corrected.
-
New
features have been added or supported.
-
New
optimizations have been integrated into the VST architecture.
Q: What
if an
upgrade is announced after I place an order? A:
Upgrades are free when... you purchase Syntheway product and we
introduce a major new release (e.g. moving from Fantasize 1.4 to
Fantasize 2) within 60 days of your purchase date.
Q: What
about updates? Do I
have to pay for them?
A:
You don't have to pay anything for minor updates (e.g. 1.0 to 1.1).
They are
free and are sent out automatically when they are available.
Q:
I've purchased VST plug-in with eCheck Payment, but have not got the
email with the download URL information.
A: This eCheck Payment will remain "Uncleared" until the funds have
cleared from the sender's account, which usually takes 4 business days.
Delivery is pending until the funds have cleared into our PayPal
account. You will be notified by email when the funds have cleared into
your PayPal balance.
Q:
What's the utility of Buyer's Receipt Transaction ID Number?
A: Please
keep your receipt number for future
reference if you need
customer service.
Q: I'm a registered user, how
do I update my
contact information ?
A: If you are a registered user,
and your e-mail address has changed, here's how to update your
information: Please mailto:support@syntheway.net?subject=Customer
email changed , specifying your old and new email address,
and your reference number for all orders you have placed.
Q:
What platform and operating systems do support?
A:
At the moment, Syntheway plug-ins are exclusively for
Microsoft Windows Operating
System (Windows 98SE/ME/2000/XP/Vista/7) , using the VST
Plug-in Interface Technology by Steinberg Media Technologies GmbH.
and Linux Operating System with the following
requirements: More interfaces will be available in the future.
Q:
What VST Hosts do support? A:
VST
plug-ins can be "plugged in" to any host application that supports
them allowing the same VST plug-in to be used with many different audio
programs. In example host applications VST
2.0, 2.3 like: FL Studio 9.xx, Steinberg
Cubase 5.xx - 4.xx,
Synapse Audio Orion 7.xx, Sony Acid Pro 7.xx
- 6.xx, MakeMusic Finale 2010
v.15 - 2009 v.14, Mackie
Tracktion 3.xx, Cockos Reaper 3.xx,
Audio
Mulch 2.xx, Steinberg Nuendo 4.xx - 3.xx, Magix Samplitude 11.xx - 10.xx,
Cakewalk SONAR 8 (Producer Edition and Studio Edition), SONAR Home
Studio 7, Magix
Music Maker 15.xx, M-Audio Ableton
Live 8.xx, 7.xx, M-Audio Evolution Sound Studio
II Standard & Pro 2.xx, PowerTracks Pro Audio, Making
Waves Studio 5.xx, n-Track Studio 6
and more
...
Q:
What are the main differences between DX and VST?
A:
VST
is a protocol that works
on several platforms (Mainly Windows, MacOS, BeOS, and some Linux
platforms use it as well) whereas DirectX in Microsoft Windows
Only.
Q:
Do you support or will you support
DirectX hosts? A:
No at the moment, but as a DirectX plug-in, you
can using the FXpansion Vst-Dx V3/4
adapter or
running ToneWise's
DirectiXer 2.
The programs wraps VST plug-ins so that they can be used in DirectX
host
applications .Is the easiest way to gain access to the hundreds
of VST plug-ins from your DirectX audio application.
Compatible with the Cakewalk Audio line (v6 and higher), FASoft
N-Track, Sonic Foundry ACID, Sound Forge and Vegas (as an Aux effect
only, in Vegas), Syntrillium Cool Edit Pro, SEK'D Samplitude
, and many more.
Q:
How do I install the plug-ins?
A:
The files must be in a directory where the VST host is looking for VST
plug-ins.
So, Unzip, and extract *.RAR
file (if needed) into VST Plug-ins Folder. They
will appear in the host "instruments" (For VSTi) or
"effects" (For VST) menu.
NOTE: RAR
file may contain *.dat & *.dll
files or *.dll
file only, depending on the VST instrument selected..
Q:
How do I Uninstall the plug-ins?
A:
To uninstall simply remove the *.dat & *.dll files or *.dll file only
-depending on the VST instrument- of your
VST
Plug-ins folder.
Q:
How do I install Magnus Choir in QuickScore Elite Level II 2010?
A:
To install simply put the *.dat & *.dll files as following.
Q: I can not see
the Plug-in in Cakewalk Sonar 4.
A:
Sonar features a ‘Plug-In Manager’ which is not
being installed with Sonar application by default.
You want to insert Sonar installation CD > Utilities >
Install ‘Cakewalk Plug-In Manager’.
Once installed, launch the Plug-in Manager and enable the plug-ins to
your desire.
Now when you launch Sonar – they should be available.
Using
VST Synths and Plug-ins at Cakewalk Sonar 4:
You
can use VST synths and plug-in effects
the same way you use DXi synths and plug-in effects. All you need to do
is run the Cakewalk VST Adapter program to do a configuration each time
you install new VST synths and/or plug-in effects. The VST Adapter
configures your plug-ins for you-usually you don't need to change any
of the options that the Adapter offers, but the options are there if
you decide you need them.
Note: the VST Adapter contains a delay compensator, which the VST
Adapter turns on and off automatically for each individual plug-in
(only a few plug-ins need it). If your plug-in needs extra time to
process the audio data, the plug-in sends a message to the VST Adapter,
and the VST Adapter relays the message to the host program so it can
synchronize playback time to the delayed output from the plug-in. The
checkbox to turn delay compensation on or off is in the VST Plug-in
dialog, which opens from the VST Plug-In Configuration dialog when you
select a plug-in and click the Properties button. Usually, you can
leave the setting the way you found it. If you find that you have a
synchronization problem on a track that has a VST plug-in, you can
change the setting to try and fix the problem (see Changing Options on
Individual Plug-ins).
To
Register VST Plug-ins to Use as
DXi Plug-ins
at Cakewalk Sonar 4:
Use
the Windows Start menu:
Programs-Cakewalk-Cakewalk VST Adapter 4-Cakewalk VST Adapter 4. This
opens the VST Configuration Wizard.
Click Next-when the VST Plug-in Search Paths dialog appears, click the
Add button to browse for the folders where you installed your new VST
plug-in(s).
After you've browsed for folders, you can remove a folder from being
scanned by selecting the folder in the VST Plug-in Search Paths dialog
and clicking the Remove button
When the desired folders are displayed in the VST Plug-in Search Path
dialog, click Next to have the adapter scan all the displayed folders
for VST plug-ins.
The adapter finds your plug-ins, configures them, and lists them in the
VST Plug-in Configuration dialog.
Q: I cannot see
the Plug-in in Cakewalk Sonar Producer Edition v6.xx.
A:
Please check out the Cakewalk
Sonar VST Configuration here
See
also: Sonar
Setting
Options on Individual VST Plug-ins
Q: I cannot see
the Magnus Choir Plug-in in Cakewalk Sonar Producer Edition v8.xx.
A:
Please check out the Cakewalk
Sonar VST Configuration here
See
also: Sonar
Setting
Options on Individual VST Plug-ins
Q: What are SoundFonts?
A: SoundFonts are a file format originally developed by Creative Labs,
the makers of the "Sound Blaster" series of audio cards. SoundFonts are
"simply" collections of audio samples, with keymapping parameters,
encapsulated into a single file. You "load" the SoundFont *.SF2 format
into
Fantasize SoundFont Player and you immediately transform your VST host
into a powerful instrument. because you can add several
instruments/drumkits and can be modulated with
Fantasize's functions and by MIDI Continuous Controllers.
Q: Why is there a delay between the
moment I play a note on my keyboard, and the moment I hear the note
through my speakers?
A: This delay is due to the latency of your soundcard. To get a better
latency you should use a soundcard with ASIO drivers.
Q:
What's MIDI CC? A:
Short for "MIDI Continuous Controller", a specific kind of MIDI
message. The modulation wheel of your synth, for example, sends out
"MIDI Continuous Controller 1", or
CC#1. Likewise, Volume is CC#7, GLIDE
- Portamento
Time is CC#5 -, etc.
Q:
What's Additive Synthesis?
Additive
Synthesis is a technique of audio synthesis which creates musical timbre. The timbre of an instrument is composed of multiple harmonic or non-harmonic partials (individual sine waves), of different frequencies and amplitudes, that change over time. Additive synthesis allows the emulation of sounds by giving control over the frequency and amplitude of each individual harmonic or partial.
Q:
Do your plug-ins support MIDI CC?
A: Yes.
Check individually on each plug-in page (or
help button in GUI) for FULL
MIDI Automation. We offer a precise
definition of the MIDI
Continuous Controller.
Q:
What's vibrato and
tremolo?
A: Confusingly,
vibrato is
sometimes referred to as tremolo.
Basically, tremolo is variance in volume, and vibrato is variance in
pitch.
Tremolo is a
regular and
repetitive variation in amplitude for the duration of a single note.
Vibrato is a musical effect where
the pitch or frequency of a note or sound is quickly and repeatedly
raised and lowered over a small distance for the duration of that note
or sound.
Q:
What's a free reed aerophone
instrument?
A:
A free reed aerophone is a musical instrument where sound is produced as air
flows past a vibrating reed in a frame. Air pressure is typically generated by
breath or with a bellows. Click
here to see Free-Reed
Aerophone Instruments
Q:
What's RTAS Plug-in? A:
Please, you can visit the plug-ins
page here.
Q:
What is the necessary PC spec? A:
Before
you install VST instruments & Effects, please make sure your
computer
fulfills the following requirements:
-
Operating
System : Windows® 98SE/ME, Windows® 2000,
Windows® XP, Windows® Vista.
-
Linux
Operating System (Requirements)
-
Processor:
Pentium®, Celeron® or equivalent - 500 MHz or more.
-
RAM: 64
MB of memory (128 MB recommended)
-
VST
2.0 Host application like: FL Studio 8.xx, 7.xx, Steinberg Cubase
VST 5/32, Cubase VST 5 Score, Cubase VST 5 Standard, Cubase SL 1.xx,
2.xx, Cubase SX 1.xx, 2.xx, 3.xx, Synapse Orion Pro 4.xx, Synapse Orion
Platinum 6.xx, Sony Acid Pro 5.xx,
6.xx, Mackie Tracktion 2.xx, Audio Mulch 1.0, 1.0rc1, 0.9xx, Steinberg
Nuendo 1.xx, 2.xx, 3.xx, Samplitude 8.xx, Cakewalk's SONAR 5 Producer
Edition and Studio Edition, SONAR Home Studio 4 and Home Studio 4 XL,
Bram Bos Tunafish 1.xx, M-Audio Ableton Live 5.xx, M-Audio
Evolution Sound Studio II Standard & Pro 2.xx,
PowerTracks Pro Audio
and more
... -
Graphics
(minimum): 16-bit 800x600 -
Work
with other hosts, as a
DirectX plug-in using the FXpansion
Vst-Dx V3/4
adapter or running ToneWise's
DirectiXer 2. Is the easiest way to gain access to the
hundreds of VST plug-ins from your DirectX audio application.
Compatible with the Cakewalk Audio line (v6 and higher), FASoft
N-Track, Sound Forge and Vegas (as an Aux effect only, in Vegas),
Syntrillium Cool Edit Pro, and many more.
-
Via
FXpansion's VST-to-RTAS
Adapter: M-Audio Digidesign Pro
Tools M-Powered Recording Software.
-
Via
FXpansion's VST to AudioUnit
Adapter for Mac OS X: A highly-integrated plug-in wrapper
that allows users of AudioUnit-compatible applications to integrate VST
plug-ins and instruments seamlessly in to their working
environment.
-
Other
Components: PC configured according to the specifications of the host
application -
An ASIO® soundcard is recommended for
low latency real-time play.
Q:
What about support? A:
You can contact us by e-mail
(English and Spanish languages allowed).
Support requests are answered as quickly as possible, if you send the
following
information: -
Syntheway
Product -
Host
Application (Name & Version number)
-
Operating
System and Processor
-
A
very detailed description of the problem
Your
inquiry will be answered in the order in which it is received. Due to
the volume
of e-mail, sometimes, these may not be able to respond immediately.
Technical
support is provided to registered users free-of-charge for six months,
starting
from the date of registration.
Q:
What is RAR file extension? I sent the rar file to VST plug ins folder.
Is this
correct? A:
No.
The demo files sometimes are compressed with WinRar for minimum file size. RAR is a
format like ZIP. It is a compressed archive.
You must to extract the RAR contents using WinRAR: It's free to try
from www.rarlab.com/download.htm.
Like unzipping a *.zip file, extract "*.rar" into VST Plug-ins Folder.
(RAR Contains "*.dat" & "*.dll" files). Right click on
*.rar, select 'extract Files' from the menu. Also
you can use
- 7zip www.7-zip.org or
- Winzip v12 or above www.winzip.com/prod_down.htm
Q:
What's Espressivo, Staccato, Marcato, Crescendo, Decrescendo, Tenuto,
Maestoso, Legato, etc? A: These
terms have an Italian
etymology, reinforcing the Italian origins of standard modern musical
notation:
Q:
Am I allowed to include your software in a magazine or promotional CD ?
A: Yes, you are allowed to include the "Unregistered
Demo
Versions" of
Syntheway's
Plug-ins. .
Q: How can I
advertise on this site? A: If you are
interested in advertising on our site, Click HERE for more information
Q:
How can I contact you about Press Relations?
A:
If
you are a member of the press, and have inquiries about software for
review, general information, or graphic material, please use the
following email address:
pressrelease@syntheway.net
Q:
Do you have some mp3 demo listening? A1:
Yes, click here
for audio demos
A2:
Also you can click here
for watch videos from
YouTube and MySpace.
Q:
Do you support other languages? A:
No at the moment, we support English Language only.
Q:
I'm still having
questions. Who can I contact?
A: If your question is still left unanswered, contact our support
service. Your questions and comments are welcome.
We
hope you enjoy the information on this site and if you have anything useful to
say we would love to hear from you!
 Piracy
Report
At Syntheway, we try to keep low prices to encourage people to buy our
products. Piracy limits our ability to keep creating high quality
products. Please give us any information you can on illegal usage of
our products to: legal [at]
syntheway [dot] net
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