FAQ

(Frequently Asked Questions) 

Here you will find more than 80 answers classified by topic to the most frequently asked questions. If you can't find the answer you are looking for please contact us.

Payment related questions:

1. Q. How does purchasing. What is the process?

2. Q: What payment methods do you accept?

3. Q: I've purchased VST plug-in with eCheck Payment, but have not got the email with the download URL information.

4. Q: What's the utility of Buyer's Receipt Transaction ID Number?

5. Q: Do you accept payment via Western Union?

6. Q: Do you store my credit card information?

Order related questions:

1. Q: I've registered a VST plug-in but have not got the email with the download information.  What if I did not receive my product?

2. Q: How can I order one of the shareware plug-ins from Syntheway?

3. Q: How do I receive the purchased plug-in?

4. Q: How are your products delivered?

Support related questions:

1. Q: My computer crashed and unfortunately I had not backed up the software. What is your policy on this type of problem? Is it possible to get another download link to replace the lost application?

2. Q: What about support?

3. How do I update my contact information ?

Hosts (Sequencers, DAWs, Audio Editors) related questions:

1. Q: What is a VST host ?

2. Q: What VST Hosts (DAW / Sequencer / Audio Editor) do support?

3. Q: Do you support or will you support DirectX hosts?

4. Q: How do I install the plug-ins?

5. Q: How do I Uninstall the plug-ins? 

6. Q: How do I change the presets on different VST hosts (DAWs, Sequencers, Audio Editors)?

7. Q: How do I change the presets on FL Studio ?

8. Q: How do I change the presets on Finale 2010 ?

9. Q: How do I change the presets on Synapse Orion v7.62 ?

10. Q: Does Magnus Choir presets work with Sibelius version 5?

11. Q: I'm using Ableton Live on PC and I'm unable to see where to change the presets. Where can I find it?

12. Q: How I locate the VST plug-in using Ableton Live?

13. Q: How I locate the VST plug-in using Cockos Reaper?

14. Q: When I open Ableton Live 8.1.3 it gives a message saying "Cannot load Module Reverb" What's wrong?

15. Q: How do I change the presets on Steinberg Cubase VST host ?

16. Q: How do I locate the presets on Sony Acid Pro VST host ?

17. Q: How do I locate your VST Synth on Magix Music Maker VST host ?

18. Q: How do I locate your VST Synth on Magix Samplitude Music Studio VST host ?

19. Q: How do I locate your VST Synth on PGMusic Band-in-a-Box VST host ?

20. Q: How do I locate your VST software on CUBASE LE host ?

21. Q: How do I locate your VST software on CUBASE SX host ?

22. Q: How to set up your plugins in energyXT ?

23. Q: How do I locate your VST plug-in on PreSonus Studio One host, and how change the presets ?

24. Q: How do I locate your VST plug-in on Acoustica Mixcraft host, and how change the presets ?

25. Q: How do I change the presets on Synapse Orion VST host ?

26. Q: How do I change the presets on Steinberg Nuendo ?

27. Q: I can not see the Plug-in in Cakewalk SONAR v4.

28. Q: I cannot see the Plug-in in Cakewalk SONAR Producer Edition v6.xx.

29. Q: Are your plug-ins compatible with SONAR v8.8 / 64-bit Edition?

30. Q: Are your plug-ins compatible with SONAR X1 Producer, Studio or Essential x64 Edition?

31. Q:  How do I change the presets on SONAR X1 Producer, Studio or Essential?

32. Q: Are your plug-ins compatible with Native Instruments KORE 2 Software-Hardware workstation?

33. Q: I cannot see the Magnus Choir Plug-in in Cakewalk SONAR Producer Edition v8.xx.

34. Q: How do I install Magnus Choir in QuickScore Elite Level II 2009? 

35. Q: How do I install your VST Plugins in Pro Tools? 

36. Q: How do I install your VST Plugins in V-Machine VFX platform? 

37. Q: I am a V-Machine VFX user. How do I get your VFXINFO.TXT file? 

38. Q: How do I locate your VST software on Cantabile host ?

39. Q: Is Hermann Seib's VSTHost compatible with your VST / VSTi Plug-ins ?

40. Q: Is Sonoma Wire Works "RiffWorks" T4 / Standard compatible with your VST Plug-ins ?

41. Q: When I load a VST plug-in into one of the buses of Notion3, none of the VST presets of the plug-in are available.

42. Q: The plug-in doesn't appear in my host.

43. Q: Why is there a delay between the moment I play a note on my keyboard, and the moment I hear the note through my speakers?

44. Q: What's RTAS Plug-in?

45. Q: Is it Windows x64 (64-bit) compatible?

Update and Upgrade questions:

1. Q: What are updates?

2. Q: What are upgrades?

3. Q: How often are updates and upgrades released?

4. Q: What if an upgrade is announced after I place an order?

5. Q: What about updates? Do I have to pay for them?

6. Q: What about Benefits Registered Users?

System Requirements related questions:

1. Q: What is the necessary PC spec?

2. Q: What platform and operating systems do support?

3. Q: What VST Hosts do support?

Demos / Downloads related questions:

1. Q: I've purchased and downloaded my VST instrument. Now what?

2. Q: What are the demo limitations?

3. Q: Is a demo version available for download?

4. Q: Why is it important to try the demo version before buying?

5. Q: What are Mirror Sites?

6. Q: I've downloaded the Registered Version of a VST plug-in, but its password doesn't work. Why?

7. Q: Do you have some mp3 demo listening?

8. Q: What is RAR file extension? I sent the rar file to VST plug ins folder. Is this correct?

9. Q: When I copied and pasted the password it was too long too fit in the password window. When I checked with Winace, the last digits would not fit. Why?

10. Q: Am I allowed to include your software in a magazine or promotional CD ?

Miscellaneous related questions:

1. Q: Can I use Syntheway VST Instruments and / or Effects in commercial projects and releases?

2. Q: Do you guys give discount if I buy the whole package instruments?

3. What is VST ?

4. What is a VST Plugin?

5. Q: What are the main differences between DX and VST?

6. Q: What are SoundFonts?

7. Q: What's MIDI CC?

8. Q: What's Additive Synthesis?

9. Q: Do your plug-ins support MIDI CC?

10. Q: What's vibrato and tremolo?

11. Q: What's a free reed aerophone instrument?

12. Q: What's Espressivo, Staccato, Marcato, Crescendo, Decrescendo, Tenuto, Maestoso, Legato, etc?

13. Q: How can I advertise on this site?

14. Q: How can I contact you about Press Relations?

15. Q: Do you support other languages?

16. Q: I'm still having questions. Who can I contact?

Q: I've registered a VST plug-in but have not got the email with the download information.  What if I did not receive my product?

A: After your purchase, when payment is received, registration is delivered by email (usually be sent within 24 hours of payment on weekdays and weekends). 

Please allow less than 24 hours to receive the download to registered version of your software, as this is a manual process. 
Usually we are much faster, but if you order from outside America, please keep the different time zones in mind.

If you used a valid email address and still didn't receive our download link, there are a few things you can check: 

• First, make sure your email account can accept emails coming from us *@syntheway.net or accept at least contact@syntheway.net email address.

• Also, make sure your email security settings aren't too high otherwise it will mistake this email as SPAM/JUNK E-MAIL. 

• Lastly take a look to your SPAM folder. This is the most common reason why email cannot be delivered.

• Once you have corrected all issues with your email account you must receive download information without problems. 

• If you continue having problems then please email us at: support@syntheway.net  

• More information about Email Service Providers:

Note: Personal details are kept private and are never spammed.  Due to security reasons, we DO NOT store your PayPal information on our server. For Updates Syntheway uses Blind Carbon Copy (BCC) to protect your email address privacy.

Q: How can I order one of the shareware plug-ins from Syntheway?

A: Each shareware plug-in has an order link on its product page. The
ordering process is managed by Paypal.

Q: How do I receive the purchased plug-in?

A: As soon as PayPal notifies of the purchase, you will receive an e-mail with the download link for the registered version, normally the same day. If you don't receive the "link to download" within 24 hours, it may be due to a Spam Filter. Please check your filters and Junk Email folder because the message might have been mistakenly moved there by your anti-spam protection. Or simply contact us if you are still having trouble. We apologize for any inconvenience caused by these delays.

• IMPORTANT: To make sure you receive our communications you need to add our email addresses to your 'safe list'. Accept at least contact@syntheway.net email address and make sure that your spam filter doesn't block our email.

Note: Personal details are kept private and are never spammed.  Due to security reasons, we DO NOT store your PayPal information on our server. For Updates Syntheway uses Blind Carbon Copy (BCC) to protect your email address privacy.

Q: How are your products delivered?

A: Our products are Release To Web packed and compressed in .ZIP format, delivered by email and available for direct download through internet. We DO NOT send out CDs, DVDs, neither printed manuals.

Please allow less than 24 hours to receive the download to registered version of your software, as this is a manual process. 
Usually we are much faster, but if you order from outside America, please keep the different time zones in mind.

Release To Web (RTW): Syntheway utilizes the Internet for distribution. No physical media are produced in this type of release mechanism. 

Q: My computer crashed and unfortunately I had not backed up the software. What is your policy on this type of problem? Is it possible to get another download link to replace the lost application? 


A: Yes, Syntheway provides an extended download service to customers allowing access to your download for a longer duration than the initial purchase transaction.
For security, we limit the number of download attempts and time period that the links are active. Possibly your original download will be not available, so you must send us an email to support@syntheway.net requesting another one.

Q: I've downloaded the Registered Version of a VST plug-in, but its password doesn't work. Why?

A: The password is tested correctly before upload to server.
Please try again copying and pasting the whole range including from the first character to end and without blank spaces. 

Q: What is VST ?

Q: How do I change the presets on different VST hosts (DAWs, Sequencers, Audio Editors) ?

Q: How do I change the presets on FL Studio ?

Q: How do I change the presets on Steinberg Cubase VST host ?

Q: When I copied and pasted the password it was too long too fit in the password window. When I checked with WINACE, the last digits would not fit. Why?

A: Recent versions of WinZip (i.e. v12 or above) support a much stronger encryption standard, an improvement over the previous Zip 2.0 algorithm. So you haven't problem with "the last digits". So, please use  WinZip  (Free to try) to open the file, or update your old version of WinZip.

Q: What are the demo limitations?

A: The code for the licensed and evaluation versions of this software are identical. The Demo Version is full functional. You can do anything you can do with the full version, you can even save your presets. Also in the demo are some presets included to demonstrate the instruments capabilities. The restrictions are: 

• Demo generates a short beep noise in all output channels every 10 seconds.

• Trial period expired after a certain number of executions.

Q: I've purchased and downloaded my VST instrument. Now what?

A: Installing and Uninstalling VST Plug-in.

To install VST plug-in, follow these steps: 

• Unzip the file.

• Put the *DLL file into VST Plug-ins Folder of your host application.

To uninstall simply remove the *.dll file of your VST Plug-ins folder.

Please note that ElectriKeys also have an additional DAT file to run properly jointly with the DLL file.

Q: Is a demo version available for download?

A: Demo version is available as downloadable software . 

You can now download the free Demo Software on download page

Q: The plug-in doesn't appear in my host.

A: Surely something is wrong. Please contact us, and include your host application (name & version number) and Operating System (including SP version) you're running. 

Q: Why is it important to try the demo version before buying? 

A: Because there are many host applications and system configurations, and there might be compatibility issues for some products. We don't want you to have issues with our software after your purchase. 

Q: What are Mirror Sites?

A: If you have problems downloading from main site, you can try to download from mirror sites. A Mirror Site holds copies of resources that originate on remote, and possibly far away, sites. Individuals can use a mirror service to access these resources locally thereby reducing network traffic and requests to the originating servers. As a result, users enjoy quicker and more reliable response times.  You can now download the free Demo Software from mirror sites on download page

Q: What about Benefits Registered Users?

• Minor Update within version numbers (e.g. 1.01 to 1.xx) are free of charge. They get distributed electronically after their release. Registered users will receive a special offer for major updates (e.g. 1.xx to 2.xx).

• Technical support is provided to registered users free-of-charge for six months, starting from the date of registration.

• See about Update & Upgrade Policy

Q: What are updates?

 
A: An update is an interim release that fixes bugs, enhances usability, updates data, or adds a new feature to an existing version. For example, you would update Magnus Choir v1.00 to v1.01. (Update & Upgrade Policy )

Q: What are upgrades? 

A: Upgrades are changes in the major version number of the product (containing major new functionality, improves performance, enhances usability). When we release a major new release, we change the first number in the version number. So you switch to a higher version of a program within the same VSTi/VST product family. For example, you would upgrade Master Hammond B3 v1.00 to v2.00. Specially discounted upgrade pricing is available to registered users of the immediately prior version of Syntheway Product. That is, if you are a registered user of v1.0, you are eligible to upgrade to v2.0 at the special discounted upgrade price. (Update & Upgrade Policy )

Q: How often are updates and upgrades released?

We create product updates and upgrades when:

• New features or functionality have been added.

• Bugs and problems have been corrected.

• New features have been added or supported.

• New optimizations have been integrated into the VST architecture.

Q: What if an upgrade is announced after I place an order?

A: Upgrades are free when... you purchase Syntheway product and we introduce a major new release (e.g. moving from Fantasize 1.4 to Fantasize 2) within 60 days of your purchase date. 

Q: What about updates? Do I have to pay for them?

A: You don't have to pay anything for minor updates (e.g. 1.0 to 1.1). They are free and are sent out automatically when they are available.

Q: I've purchased VST plug-in via eCheck Payment, but have not got the email with the download URL information.

A: This eCheck Payment will remain "Uncleared" until the funds have cleared from the sender's account, which usually takes 4 business days. Delivery is pending until the funds have cleared into our PayPal account. You will be notified by email when the funds have cleared into your PayPal balance.

For eCheck Payments: Note that delivery is pending until the funds have cleared into our PayPal account. Bank processing times vary by the buyer's country. 

The eCheck estimated completion:

Q. How does purchasing. What is the process?

A: Take a look at the following steps:

1. You find a VST instrument you wish, and then click the "ADD TO CART" PayPal button and a window popup will be show you. 

2. You can either go directly to PayPal from this window or shut it down and continue surfing or add additional VST instruments to the cart. 

3. To buy, Just click the "Checkout" PayPal button in the shopping cart window and you will be directed to the secure store on PayPal. 

4. After this transaction you will receive a download link by email. Please allow less than 24 hours to receive the download to registered version of your software, as this is a manual process. 
   Usually we are much faster, but if you order from outside America, please keep the different time zones in mind.

 
Q: What's the utility of Buyer's Receipt Transaction ID Number?

A: Please keep your receipt number for future reference if you need customer service.

 
Q: Do you accept payment via Western Union?

A: In general, yes. Before you decide to pay via Western Union, please check out the costs (it is rather expensive).

 
Q: Do you store my credit card information?

A: No. We never see your credit card information, since it is all handled by PayPal

 
Q: What payment methods do you accept?

A: We accept PayPal and Western Union payments: 

PayPal is the leading online payment method, which have over 230 million users around the world. You can pay us securely through your PayPal account (if you have one) or through PayPal credit card gateway directly. 

Western Union is a global leader in money transfer services, offering the ability to send money to more than 320,000 Western Union Agent locations in over 200 countries and territories. Please check out the costs (it is rather expensive).

Q: What platform and operating systems do support?

A: At the moment, Syntheway plug-ins are exclusively for Microsoft Windows Operating System: Windows 98SE/ME/2000/XP (x32)/Vista (x32)/7 (x32) , using the VST Plug-in Interface Technology by Steinberg Media Technologies GmbH. x64 users jBridge Format Adapter.

Linux Operating System with the following requirements: 

• - JACK : 0.100.0 or above (http://jackit.sourceforge.net)

• - Wine : preferably 1.0 or above (many older versions will work too) (http://www.winehq.org/)

• - FST : 1.7 or above (http://joebutton.co.uk/fst/)

More interfaces will be available in the future.

Q: What VST Hosts do support?

A: Compatible VST host application:  VST plug-ins can be "plugged in" to any host application that supports them allowing the same VST plug-in to be used with many different audio programs. In example host applications VST 2.0, 2.3 like: FL Studio 10.xx - 9.xx, Steinberg Cubase 5.xx - Cakewalk SONAR X1 (Producer, Studio, Essential) - 4.xx, Synapse Audio Orion  8.xx, Sony Acid Pro 7.xx - 6.xx,  MakeMusic Finale 2010 v.15 -  2009 v.14, Mackie Tracktion 3.xx, Cockos Reaper 3.xx, Audio Mulch 2.xx, Steinberg Nuendo 4.xx - 3.xx, Magix Samplitude 11.xx - 10.xx, Cakewalk SONAR 8 (Producer Edition and Studio Edition), SONAR Home Studio 7, Magix Music Maker 15.xx, M-Audio Ableton Live 8.xx, 7.xx, Acoustica Mixcraft 4.xx / 5.xx, Cantabile Lite, Solo, Performer 2.xx, M-Audio Evolution Sound Studio II  Standard & Pro 2.xx, PowerTracks Pro Audio, Making Waves Studio 5.xx, n-Track Studio 6, PreSonus Studio One 1.5.2.xx, Native Instruments KORE 2 Software-Hardware workstation and more ...

Q: What are the main differences between DX and VST?

A: VST is a protocol that works on several platforms (Mainly Windows, MacOS, BeOS, and some Linux platforms use it as well) whereas DirectX in Microsoft Windows Only. 

Q: Do you support or will you support DirectX hosts?

A: No at the moment, but as a DirectX plug-in, you can using the FXpansion Vst-Dx V3/4 adapter or  running ToneWise's DirectiXer 2. The programs wraps VST plug-ins so that they can be used in DirectX host applications .Is the easiest way to gain access to the hundreds of  VST plug-ins from your DirectX audio application. Compatible with the Cakewalk Audio line (v6 and higher), FASoft N-Track, Sonic Foundry ACID, Sound Forge and Vegas (as an Aux effect only, in Vegas), Syntrillium Cool Edit Pro, SEK'D Samplitude , and many more.

Q: Is it Windows x64 (64-bit) compatible? 

A: Not, but you can run it under JBridge Format Adapter. It Runs Windows 32-bit VST plug-ins in 64-bit hosts

Q: How do I install the plug-ins? 

A: The files must be in a directory where the VST host is looking for VST plug-ins. So, Unzip, and extract *.RAR file (if needed) into VST Plug-ins Folder. They will appear in the host "instruments" (For VSTi) or "effects" (For VST) menu.

NOTE: RAR file may contain *.dat & *.dll files or *.dll file only, depending on the VST instrument selected.. 

 Q: How do I Uninstall the plug-ins? 

A: To uninstall simply remove the *.dat & *.dll files or *.dll file only -depending on the VST instrument- of your VST Plug-ins folder.

Q: How do I install Magnus Choir in QuickScore Elite Level II 2009? 

A: To install simply put the *.dll file as following.

Q: I can not see the Plug-in in Cakewalk SONAR v4.

A: SONAR features a ‘Plug-In Manager’ which is not being installed with SONAR application by default. You want to insert SONAR installation CD > Utilities > Install ‘Cakewalk Plug-In Manager’. Once installed, launch the Plug-in Manager and enable the plug-ins to your desire. Now when you launch SONAR – they should be available. Please click here to read more about: "Using VST Synths and Plug-ins at Cakewalk SONAR 4"

Q: Are your VST plug-ins compatible with SONAR x64 Edition?

A: This is where SONAR's BitBridge™ comes in.

Q: How do I change the presets on SONAR X1 Producer, Studio or Essential?

A: Click here to see it.

Q: Are your plug-ins compatible with Native Instruments KORE 2 Software-Hardware workstation?

A: Yes, Syntheway plug-ins are KORE 2 Software-Hardware workstation compatible. KORE 2 allows to easily create completely new sounds in the powerful sound matrix, and offers powerful performance features to perform on stage. 

Click here to see more information

Q: I cannot see the Plug-in in Cakewalk SONAR Producer Edition v6.xx.

A: Please check out the Cakewalk SONAR VST Configuration here

See also: SONAR Setting Options on Individual VST Plug-ins

Q: I cannot see the Magnus Choir Plug-in in Cakewalk SONAR Producer Edition v8.xx.

A: Please check out the Cakewalk SONAR VST Configuration here

See also: SONAR Setting Options on Individual VST Plug-ins

Q: When I load a VST plug-in into one of the buses of Notion3, none of the VST presets of the plug-in are available.

A: NOTION3 introduces built-in VST instrument presets ONLY for some of the top orchestral libraries available here.

Q: What are SoundFonts?

A: SoundFonts are a file format originally developed by Creative Labs, the makers of the "Sound Blaster" series of audio cards. SoundFonts are "simply" collections of audio samples, with keymapping parameters, encapsulated into a single file. You "load" the SoundFont *.SF2 format into Fantasize SoundFont Player and you immediately transform your VST host into a powerful instrument. because you can add several instruments/drumkits and can be modulated with Fantasize's functions and by MIDI Continuous Controllers. 

Q: Why is there a delay between the moment I play a note on my keyboard, and the moment I hear the note through my speakers?

A: This delay is due to the latency of your soundcard. To get a better latency you should use a soundcard with ASIO drivers. 

 
Q: What's MIDI CC?

A: Short for "MIDI Continuous Controller", a specific kind of MIDI message. The modulation wheel of your synth, for example, sends out "MIDI Continuous Controller 1", or CC#1. Likewise, Volume is CC#7, GLIDE - Portamento Time is CC#5 -, etc.

Q: What's Additive Synthesis?

Additive Synthesis is a technique of audio synthesis which creates musical timbre. The timbre of an instrument is composed of multiple harmonic or non-harmonic partials (individual sine waves), of different frequencies and amplitudes, that change over time. Additive synthesis allows the emulation of sounds by giving control over the frequency and amplitude of each individual harmonic or partial.

Q: Do your plug-ins support MIDI CC? 

A: Yes. Check individually on each plug-in page (or help button in GUI) for FULL MIDI Automation. We offer a precise definition of the MIDI Continuous Controller.

Q: What's vibrato and tremolo?

A: Confusingly, vibrato is sometimes referred to as tremolo. Basically, tremolo is variance in volume, and vibrato is variance in pitch.

Tremolo is a regular and repetitive variation in amplitude for the duration of a single note.

Vibrato is a musical effect where the pitch or frequency of a note or sound is quickly and repeatedly raised and lowered over a small distance for the duration of that note or sound.

Q: What's a free reed aerophone instrument?

A: A free reed aerophone is a musical instrument where sound is produced as air flows past a vibrating reed in a frame. Air pressure is typically generated by breath or with a bellows.

Click here to see Free-Reed Aerophone Instruments

Q: What's RTAS Plug-in?

A: Please, you can visit the plug-ins page here.

Q: What is the necessary PC spec?

System Requirements

Before you install VST Instruments & Effects, please make sure your computer fulfills the following requirements:

• Operating System : Microsoft Windows 98SE / ME / 2000 / XP (x32) / Vista (x32) / 7 (x32). x64 users jBridge Format Adapter.

• Linux Operating System, with the following requirements (Special Thanks to Paul Davis)

• Processor: Pentium®, Celeron® or equivalent - 500 MHz or more (recommended).

• RAM: 64 MB of memory minimum (128 MB or higher recommended)

• Compatible VST host application: VST plug-ins can be "plugged in" to any host application that supports them allowing the same VST plug-in to be used with many different audio programs. In example host applications VST 2.0, 2.3 like: FL Studio 10.xx - 9.xx, Steinberg Cubase 5.xx - 4.xx, Synapse Audio Orion  8.xx, Sony Acid Pro 7.xx - 6.xx,  MakeMusic Finale 2010 v.15 -  2009 v.14, Mackie Tracktion 3.xx, Cockos Reaper 3.xx, Audio Mulch 2.xx, Steinberg Nuendo 4.xx - 3.xx, Magix Samplitude 11.xx - 10.xx, Cakewalk SONAR 8 (Producer Edition and Studio Edition), SONAR Home Studio 7, Magix Music Maker 15.xx, M-Audio Ableton Live 8.xx, 7.xx, Cantabile Lite, Solo, Performer 2.xx, M-Audio Evolution Sound Studio II  Standard & Pro 2.xx, PowerTracks Pro Audio, Making Waves Studio 5.xx, n-Track Studio 6, PreSonus Studio One 1.5.2.xx and more ...

• Graphics (minimum): 16-bit 800x600

• Via VSTAU Adapter for Mac OS X: A free Audio Unit adapter that allows VST plug-ins to be used in AU hosts (i.e. This application creates wrappers for your VST plug-ins that will make them available as Audio Units in programs like Logic Pro and GarageBand).  Please Macintosh users click here to more information. 

• Via SM Pro Audio V-Machine VFX Platform for Windows and Mac OS X: The SM Pro Audio V-Machine ships with a control configuration software compatible with Windows and Mac OS X click here to more information. 

• ToneWise's DirectiXer 2 VST adapter for DirectX host applications. The program wraps VST plug-ins so that they can be used in DirectX host applications, such as Cakewalk SONAR, Sonic Foundry Vegas, Syntrillium CoolEdit and many others. DirectiXer fully supports VST 2.0 instruments, exposing them as DXi instruments, and parameter automation recording and playback (host support is required).

• Via FXpansion's VST-to-RTAS Adapter: Converts VST plug-ins to Digidesign RTAS format for use in Pro Tools HD, LE, and M-Powered.

• Other Components: PC configured according to the specifications of the host application

• An ASIO® soundcard is recommended for low latency real-time play.

• Please test extensively the demo version of your selected product (s) in your host to make sure there are no misbehaviors before purchasing.

Q: What about support?

A: We maximize our efforts to answer on all questions during one business day, even provide free support to unregistered users that want to buy our products. 

Please before writing to us, take a look at the FAQ (Frequently Asked Questions) and if you can't find the answer you are looking for, send us an email with the following information:

  Syntheway Product (Check that you have latest version)
  Host Application (Name & Version number) 
  A very detailed description of the problem 

We intend to respond to your queries, but we will naturally give priority to registered users.
Your inquiry will be answered in the order in which it is received. Sometimes due to the volume of e-mail received, there may be some delay.

Phone support: currently we don't provide phone-based support. We found that sometimes we need to request some test from the customers or we help you by giving a screenshot (screen capture) or video, or providing detailed information step by step about related issue (VST host application or VSTi software), or direct links to certain FAQ pages, so we found that support via email is more effective than phone-based support. 
Anyway, we usually reply on emails during the same business day.

support@syntheway.net    

Q: How do I update my contact information ?

A: If you are a registered user, help us to keep our records current by telling us about any updates to your email address. This will help insure that you receive any relevant communications about software updates from Syntheway. Please send us your old and new email address, your full name and date of your purchase / registration. Thank you.

Click here to update information

Q: What is RAR file extension? I sent the rar file to VST plug ins folder. Is this correct?

A: No. The demo files sometimes are compressed with WinRar for minimum file size. RAR is a format like ZIP. It is a compressed archive. You must to extract the RAR contents using WinRAR: It's free to try from www.rarlab.com/download.htm. Like unzipping a *.zip file, extract "*.rar" into VST Plug-ins Folder. (RAR Contains "*.dat" & "*.dll" files). Right click on *.rar, select 'extract Files' from the menu.

Also you can use
- 7zip  www.7-zip.org  or 
- Winzip v12 or above www.winzip.com/prod_down.htm

Q: What's Espressivo, Staccato, Marcato, Crescendo, Decrescendo, Tenuto, Maestoso, Legato, etc?

A: These terms have an Italian etymology, reinforcing the Italian origins of standard modern musical notation:

Espressivo: With expression
Staccato: Short and detached
Marcato: Marked, emphasized
Crescendo: Increase in volume
Decrescendo: Decrease in volume
Tenuto: Hold or sustain
Maestoso: Majestic
Legato: Smooth and connected
Pizzicato: Pluck the string with the finger

• Complete Music Glossary here
  

 
Q: Am I allowed to include your software in a magazine or promotional CD ?

A: Yes, you are allowed to include the "Unregistered Demo Versions" of Syntheway's Plug-ins. 

Q: Do you guys give discount if I buy the whole package instruments?

A: Yes. Syntheway offers a Bundle VSTi Package discount. Please go to this page to read more about it.

 
Q: Can I use Syntheway VST Instruments and / or Effects in commercial projects and releases?

A: Yes. All our software are 100% royalty-free, once you purchase one of our licenses you have lifetime personal license to use those VST Instruments and / or Effects in your productions and songs, whether for TV, Film, Advertising, Record releases, Albums, EP or Demos. Once registered the product, you can sell these songs for profit at no extra cost to you.

Click here to check out the End User License Agreement.

Q: How can I advertise on this site?

A: If you are interested in advertising on our site, Click HERE for more information

Q: How can I contact you about Press Relations?

A: If you are a member of the press, and have inquiries about software for review, general information, or graphic material, please use the following email address:
pressrelease@syntheway.net 

Q: Do you have some mp3 demo listening?

A1: Yes, click here for audio demos 

A2: Also you can click here for watch videos from YouTube and MySpace.

Q: Do you support other languages?

A: No at the moment we support English Language only.  

Q: I'm still having questions. Who can I contact?

A: If your question is still left unanswered, contact our support service.

Your questions and comments are welcome.

We hope you enjoy the information on this site and if you have anything useful to say we would love to hear from you!

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