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Q: I've
registered VST plug-in but have not got the email with the download URL information.
A: After your purchase, when payment is received, registration is delivered
electronically (usually be sent within 24 hours of payment on
weekdays and weekends).
If you used a valid email address and still didn't receive our download
link, there are a few things you can check:
-
First, make sure your email account can accept emails coming from us
( *@syntheway.net).
-
Also, make sure your email security settings aren't too high otherwise it will mistake
this email as SPAM/JUNK E-MAIL.
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Lastly take a look to your SPAM folder. This is the most common reason why email cannot be delivered.
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Once you have corrected all issues with your email account you must receive download information without problems.
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MORE
INFO:
If you continue having problems then please email us at support@syntheway.net and
make sure you let us know which alternative email address you signed up,
instead email Paypal account. This problem normally occurs with AOL users.
Q:
What is RAR file extension? I sent the rar file to VST plug ins folder. Is this
correct?
A:
No.
The files are compressed with WinRar for minimum file size. RAR is a format like ZIP. It is a compressed archive.
You must to extract the RAR contents using WinRAR: It's free to try from www.rarlab.com/download.htm.
Like unzipping a *.zip file, extract "*.rar" into VST Plug-ins Folder.
(RAR Contains "*.dat" & "*.dll" files). Right click on
*.rar, select 'extract Files' from the menu.
Q: I've
downloaded "Registered version of VST plug-in", but this password
doesn't work. Why?
A: The password is tested correctly before upload to server.
Please try again copying and pasting the whole range including from the first character
to end and without blank spaces. It is case sensitive.
Q:
When I copied and pasted the password it was too long too fit in the password window. When I checked
with WINACE, the last digits would not fit. Why?
A: Recent versions of WinZip
(i.e. v10.0) support a much stronger encryption standard, an improvement over the previous Zip 2.0 algorithm. So you
haven't problem with "the last
digits". So, please use WinZip
(Free to try) to open the file, or update
your old version of WinZip.
Q:
What are the demo limitations?
A:
The code for the licensed and evaluation versions of this software are identical. The Demo Version is full functional. You can do anything you can do with the full version, you can even save your presets. Also in the demo are some presets included to demonstrate the instruments capabilities. The only restriction:
The Demo generates a short beep in all output channels every 10 seconds.
THE REGISTERED VERSION DOES NOT HAVE THIS INTERMITTING NOISE.
Q:
Is a demo version available for download?
A:
Demo version of Syntheway's plug-ins is available. You can now download the free
Demo Software on download page
Q:
Why is it important to try the demo version before buying?
A:
Because there are many host applications and system configurations, and there might be compatibility issues for some
products. We don't want you to have issues with our software after your
purchase.
Q:
What's Mirror Sites?
A:
If you have problems downloading from main site, you can try to download from mirror sites. A
Mirror Site holds copies of resources that originate on remote, and possibly far away, sites. Individuals can use a mirror service to access these resources locally thereby reducing network traffic and requests to the originating servers. As a result, users enjoy quicker and more reliable response times.
You can now download the free
Demo Software from mirror sites on download page
Q: What about
Benefits Registered Users?
-
Minor
Update within version numbers (e.g. 1.01 to 1.xx) are free of charge. They
get distributed electronically after their release. Registered users will
receive a special offer for major updates (e.g. 1.xx to 2.xx).
-
Technical
support is provided to registered users free-of-charge for six months,
starting from the date of registration.
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See
about Update & Upgrade Policy
Q:
What are updates?
A: An update is an interim release that fixes bugs, enhances
usability, updates data, or adds a new feature to an existing version. For example, you would update Magnus Choir v1.00 to v1.01. (Update & Upgrade Policy )
Q: What are upgrades?
A: Upgrades are changes in the major version number of the product
(containing major new functionality, improves performance, enhances
usability). When we release a major new release, we change the first number in the version number.
So you switch to a higher version of a program within the same VSTi/VST product family.
For example, you would upgrade Master Hammond B3 v1.00 to v2.00. Specially discounted upgrade pricing is available to registered users of the immediately prior version of Syntheway Product. That is, if you are a registered user of v1.0, you are eligible to upgrade to v2.0 at the special discounted upgrade price.
(Update
& Upgrade Policy )
Q: How often are
updates and upgrades released?
We create product
updates and upgrades when:
-
New features or
functionality have been added.
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Bugs and
problems have been corrected.
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New features
have been added or supported.
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New
optimizations have been integrated into the VST architecture.
Q: What if an
upgrade is announced after I place an order?
A: Upgrades are free when... you purchase Syntheway product and we introduce a major new release (e.g. moving from Fantasize 1.4 to Fantasize 2) within
60 days of your purchase date.
Q: What about updates? Do I have to pay for them?
A:
You don't have to pay anything for minor updates (e.g. 1.0 to 1.1). They are
free and are sent out automatically when they are available.
Q: I've purchased VST plug-in with eCheck Payment, but have not got the email with the download URL information.
A: This eCheck Payment will remain "Uncleared" until the funds have cleared from the sender's account, which usually takes 4 business days. Delivery is pending until the funds have cleared into our PayPal account. You will be notified by email when the funds have cleared into your PayPal balance.
Q:
What's Buyer's Receipt Transaction ID Number?
A: Please retain it for your records so that you will be able to reference this transaction for
customer service.
Q: I'm a registered user, how do I update my contact information ?
A: If you are a registered user, and your e-mail address has changed, here's how to update your information: Please
mailto:support@syntheway.net?subject=Customer email changed , specifying your old and new email address, and your reference number for all orders you have placed.
Q:
What platform and operating systems do support?
A:
At the moment, Syntheway plug-ins are exclusively for Microsoft Windows Operating
System (Windows 98SE/ME/2000/XP/Vista) , using the VST Plug-in Interface Technology by Steinberg Media Technologies GmbH.
and Linux Operating System with the following requirements:
More
interfaces will be available in the future.
Q:
What VST Hosts do support?
A:
VST 2.0 Host application like: FL Studio 7.xx, 6.xx,
Steinberg Cubase VST 5/32, Cubase VST 5 Score, Cubase VST 5 Standard, Cubase SL
1.xx, 2.xx, Cubase SX 1.xx, 2.xx, 3.xx, Synapse Orion Pro 4.xx, Synapse Orion
Platinum 5.xx, Mackie Tracktion 2.xx,
Audio Mulch 1.xx, Steinberg Nuendo 1.xx,
2.xx, 3.xx, Samplitude 8.xx, Cakewalk's SONAR 5 Producer Edition and Studio
Edition, SONAR Home Studio 4 and Home Studio 4 XL and more
...
Q:
What are the main differences between DX and VST?
A:
VST is a protocol that works on several platforms (Mainly Windows, MacOS, BeOS, and some Linux platforms use it as well) whereas DirectX in Microsoft Windows Only.
Q:
Do you support or will you support DirectX hosts?
A:
No at the moment, but as a DirectX plug-in, you can using the FXpansion Vst-Dx V3/4
adapter or running
ToneWise's DirectiXer 2. The programs wraps VST plug-ins so that they can be used in DirectX host
applications .Is the easiest way to gain access to the hundreds of VST plug-ins from your DirectX audio application. Compatible with the Cakewalk Audio line (v6 and higher), FASoft N-Track, Sonic Foundry ACID, Sound Forge and Vegas (as an Aux effect only, in Vegas), Syntrillium Cool Edit Pro, SEK'D Samplitude
, and many more.
Q:
How do I install the plug-ins?
A:
The files must be in a directory where the VST host is looking for VST plug-ins.
So, Unzip, and
extract *.RAR file into VST Plug-ins Folder. They
will appear in the host "instruments" (For VSTi) or
"effects" (For VST) menu.
Note: RAR file contains *.dat & *.dll files.
Q:
How do I Uninstall the plug-ins?
A:
To uninstall simply remove the *.dat & *.dll files of your VST Plug-ins folder.
Q: I can not see
the Plug-in in Cakewalk Sonar 4.
A: Sonar features a ‘Plug-In Manager’ which is not being installed with Sonar application by default.
You want to insert Sonar installation CD > Utilities > Install ‘Cakewalk Plug-In Manager’.
Once installed, launch the Plug-in Manager and enable the plug-ins to your desire.
Now when you launch Sonar – they should be available.
Using VST Synths and Plug-ins at Cakewalk Sonar 4:
You can use VST synths and plug-in effects the same way you use DXi synths and plug-in effects. All you need to do is run the Cakewalk VST Adapter program to do a configuration each time you install new VST synths and/or plug-in effects. The VST Adapter configures your plug-ins for you-usually you don't need to change any of the options that the Adapter offers, but the options are there if you decide you need them.
Note: the VST Adapter contains a delay compensator, which the VST Adapter turns on and off automatically for each individual plug-in (only a few plug-ins need it). If your plug-in needs extra time to process the audio data, the plug-in sends a message to the VST Adapter, and the VST Adapter relays the message to the host program so it can synchronize playback time to the delayed output from the plug-in. The checkbox to turn delay compensation on or off is in the VST Plug-in dialog, which opens from the VST Plug-In Configuration dialog when you select a plug-in and click the Properties button. Usually, you can leave the setting the way you found it. If you find that you have a synchronization problem on a track that has a VST plug-in, you can change the setting to try and fix the problem (see Changing Options on Individual Plug-ins).
To Register VST Plug-ins to Use as DXi Plug-ins at Cakewalk Sonar 4:
Use the Windows Start menu: Programs-Cakewalk-Cakewalk VST Adapter 4-Cakewalk VST Adapter 4. This opens the VST Configuration Wizard.
Click Next-when the VST Plug-in Search Paths dialog appears, click the Add button to browse for the folders where you installed your new VST plug-in(s).
After you've browsed for folders, you can remove a folder from being scanned by selecting the folder in the VST Plug-in Search Paths dialog and clicking the Remove button
When the desired folders are displayed in the VST Plug-in Search Path dialog, click Next to have the adapter scan all the displayed folders for VST plug-ins.
The adapter finds your plug-ins, configures them, and lists them in the VST Plug-in Configuration dialog.
Q: What are SoundFonts?
A: SoundFonts are a file format originally developed by Creative Labs, the makers of the "Sound Blaster" series of audio cards. SoundFonts are "simply" collections of audio samples, with keymapping parameters, encapsulated into a single file. You "load" the SoundFont *.SF2 format into
Fantasize SoundFont Player and you immediately transform your VST host into a powerful instrument. because you can add several instruments/drumkits and can be modulated with
Fantasize's functions and by MIDI Continuous Controllers.
Q:
What's MIDI CC?
A:
Short for "MIDI Continuous Controller", a specific kind of MIDI message. The modulation wheel of your synth, for example, sends out "MIDI Continuous Controller 1", or
CC#1. Likewise, Volume is CC#7, GLIDE - Portamento
Time is CC#5 -
, etc.
Q:
Do your plug-ins support MIDI CC?
A:
Yes. Check individually on each plug-in page (or
help button in GUI) for FULL
MIDI Automation. We offer a precise definition of the MIDI
Continuous Controller.
Q:
What's vibrato and
tremolo?
A:
Confusingly, vibrato is sometimes referred to as tremolo.
Basically, tremolo is variance in volume, and vibrato is variance in pitch.
Tremolo is a regular and repetitive variation in amplitude for the duration of a single note.
Vibrato is a musical effect where the pitch or frequency of a note or sound is quickly and repeatedly raised and lowered over a small distance for the duration of that note or sound.
Q:
What's RTAS Plug-in?
A:
Please, you can visit the plug-ins page here.
Q:
How can I order one of the shareware plug-ins from Syntheway?
A:
Each shareware plug-in has an order link on its product page. The
ordering process is managed by Paypal.
Q:
How do I receive the purchased plug-in?
A:
As soon as Paypal notifies of the purchase, you will receive an e-mail with the
download link for the registered version, normally the same day. If you will not get the "link to download" within a reasonable amount of time
(1 business days for credit card payments, e-Checks take an average of 4-5 business days to clear your bank), please
notify us about that!. We apologize for any inconvenience caused by these delays.
Q:
What is the necessary PC spec?
A:
Before
you install VST instruments & Effects, please make sure your computer
fulfills the following requirements:
-
Operating System : Windows®
98SE/ME, Windows® 2000, Windows® XP, Windows® Vista.
-
Linux
Operating System (Requirements)
-
Processor:
Pentium®, Celeron® or equivalent -
500 MHz or more.
-
RAM: 64 MB of memory
(128 MB recommended)
-
VST
2.0 Host application like: FL Studio 7.xx, 6.xx, Steinberg Cubase VST 5/32, Cubase
VST 5 Score, Cubase VST
5 Standard, Cubase SL 1.xx, 2.xx, Cubase SX 1.xx, 2.xx, 3.xx, Synapse
Orion Pro 4.xx, Synapse Orion Platinum 6.xx, Sony Acid Pro 5.xx, 6.xx,
Mackie
Tracktion 2.xx, Audio Mulch
1.0, 1.0rc1, 0.9xx, Steinberg Nuendo 1.xx, 2.xx, 3.xx, Samplitude
8.xx, Cakewalk's SONAR 5 Producer Edition and Studio Edition, SONAR Home Studio 4 and Home Studio 4 XL,
Bram Bos Tunafish 1.xx, M-Audio Ableton Live 5.xx, M-Audio
Evolution Sound Studio II Standard & Pro 2.xx, PowerTracks Pro Audio
and more ...
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Graphics
(minimum): 16-bit 800x600
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Work
with other hosts, as a DirectX plug-in using the FXpansion Vst-Dx V3/4
adapter or running
ToneWise's DirectiXer 2. Is the easiest way to gain access to the hundreds of VST plug-ins from your DirectX audio application. Compatible with the Cakewalk Audio line (v6 and higher), FASoft N-Track, Sound Forge and Vegas (as an Aux effect only, in Vegas), Syntrillium Cool Edit Pro,
and many more.
-
Via
FXpansion's VST-to-RTAS Adapter: M-Audio Digidesign Pro Tools M-Powered Recording Software.
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Via
FXpansion's VST to AudioUnit Adapter for Mac OS X: A highly-integrated plug-in wrapper that allows users of AudioUnit-compatible applications to integrate VST plug-ins and instruments seamlessly in to their working environment.
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Other
Components: PC configured according to the specifications of the host
application
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An ASIO® soundcard is recommended for low latency real-time play.
Q:
What about support?
A:
You can contact us by e-mail (English and Spanish languages allowed).
Support requests are answered as quickly as possible, if you send the following
information:
-
Syntheway
Product
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Host
Application (Name & Version number)
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Operating
System and Processor
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A
very detailed description of the problem
Your
inquiry will be answered in the order in which it is received. Due to the volume
of e-mail, sometimes, these may not be able to respond immediately.
Technical
support is provided to registered users free-of-charge for six months, starting
from the date of registration.
Q:
What's Espressivo, Staccato, Marcato, Crescendo, Decrescendo, Tenuto, Maestoso, Legato, etc?
A:
These terms have an Italian etymology, reinforcing the Italian origins of standard modern musical notation:
-
Espressivo:
With expression
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Staccato:
Short and detached
-
Marcato: Marked, emphasized
-
Crescendo:
Increase in volume
-
Decrescendo:
Decrease in volume
-
Tenuto:
Hold or sustain
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Maestoso:
Majestic
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Legato:
Smooth and connected
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Pizzicato:
Pluck the
string with the finger
Q:
Am I allowed to include your software in a magazine or promotional CD ?
A: Yes, you are allowed to include the "Unregistered Demo Versions" of
Syntheway's Plug-ins.
Q:
Do you have some mp3 demo listening?
A:
Yes, click here.
Q:
Do you support other languages?
A:
No at the moment, we support English Language only.
Q: I'm still having
questions. Who can I contact?
A: If your question is still left unanswered, contact our support
service.
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At Syntheway, we try to keep low prices to encourage people to buy our products. Piracy limits our ability to keep creating high quality products. Please give us any information you can on illegal usage of our products.
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