FAQ

(Frequently Asked Questions) 

Q: I've registered VST plug-in but have not got the email with the download URL information. 

A: After your purchase, when payment is received, registration is delivered by email (usually be sent within 24 hours of payment on weekdays and weekends). 

Please make sure that your spam filter doesn't block our email. Accept at least contact@syntheway.net email address.

If you used a valid email address and still didn't receive our download link, there are a few things you can check:  

• AOL Users:
  If you do not receive the download link message (normally the same day), please check your spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click This is Not Spam, which will allow future messages to get through.
  
  We strongly recommend that you do the following to avoid accidentally filtering our future messages:
  1. Click Mail in the toolbar at the top of your AOL window
  2. Select Block Unwanted Mail
  3. Click Custom Sender List
  4. Select Allow only the senders and domains listed below
  5. Enter this domain: syntheway.net or or accept at least contact@syntheway.net email address.
  6. Click Save

  
  

  ---

• Hotmail Users:
  If you do not receive the download link message (normally the same day), please check your Junk E-mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through.
  
  We strongly recommend that you do the following to avoid accidentally filtering our future messages:
  1. Click Mail, then Options (next to the Help link)
  2. Click Junk E-Mail Protection
  3. Click Safe List
  4. Enter this domain: syntheway.net or or accept at least contact@syntheway.net email address.
  5. Click Add

  
  

  ---

• Yahoo Users:
  If you do not receive the confirmation message within a few minutes of signing up, please check your Bulk Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

  
  

  ---

• Gmail Users:
  If you do not receive the download link message (normally the same day), please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

  
  

  ---

• Outlook 2003 Users:
  1. Select Actions from the top menu bar, then select Junk E-mail followed by Junk E-mail Options.
  2. Select Safe Senders, then Add.
  3. Type syntheway.net and click OK. Or accept at least or accept at least contact@syntheway.net email address.
  4. Type <SENDER'S address ?from?and click OK.
  5. Click OK.

  
  

  ---

• Others E-Mail users:
  If you do not receive the download link message (normally the same day), please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.

  Note: Personal details are kept private and are never spammed.  Due to security reasons, we DO NOT store your PayPal information on our server. For Updates Syntheway uses Blind Carbon Copy (BCC) to protect your email address privacy.

  ---

Q: I'm still having questions. Who can I contact?

 If you continue having problems then please email us at support@syntheway.net and make sure you let us know which alternative email address you signed up, instead email Paypal account. 

VST is a trademark of Steinberg Soft- und Hardware GmbH